Last updated: 2026
This policy explains when service fees may or may not be refunded. It should be read together with our Terms & Conditions.
1. Refundable
A full refund is available if you cancel before substantive work begins (such as document preparation or submission), less any non-recoverable third-party costs (for example, government fees already paid).
2. Non-refundable
- Service fees are non-refundable once substantive work has started.
- Third-party fees charged by governments, embassies or employers are non-refundable unless those entities issue a refund.
- Fees are not refundable where a visa has been issued, where a case is refused due to misrepresentation, or where documentation was incomplete.
3. No guarantee of outcome
Service fees pay for professional work and do not guarantee any outcome, decision or processing timeframe, which are determined by immigration or government authorities.
4. How to request a refund
Submit a written request by email to your contracted entity's contact address, including your name, case reference, engagement date, and reason. We will acknowledge your request within 14 business days and process approved refunds within 30 calendar days to your original payment method.
5. Governing law
Refunds are governed by the law of the country in which you contracted with the specific World Slick entity (France, UK, UAE, Pakistan, etc.).
Questions about a refund? Contact info@worldslick.com.